Frequently Asked Questions

How do I contact you if I need assistance with a product or a purchase?

We are an internet company and are very, quick to respond to e-mails, so the best place to start is to e-mail us at: info@strawbale.com

If you have questions about the shipping of your product:

Please contact Becky Brown: Becky@StrawBale.com

To contact us by phone:
We have a telephone answering system that gets checked regularly so please use that if you want. Please leave your name, number,and also an e-mail address if you want us to contact you that way: Telephone: (541) 488-6920

To contact us by mail please write to:
Straw Bale Innovations, LLC
7803 Sterling Creek Road
Jacksonville, OR 97530
United States

To contact us by fax:
Please use the following number:
Fax: (541) 899-5697

How do I contact Andrew Morrison?

If you have technical questions about straw bale we encourage you to visit our straw bale blog. Andrew answers questions on that blog. The address is: http://www.StrawBale.com/blog

He can answer your question and make the answer available to others who may have a similar question. You can also send a question using this form:

What do I do if I have technical questions about your site?

If you have concerns or questions of a technical nature regarding our websites or if you have ideas or suggestions for ways to improve our site, please fill out the form above.

How to return products purchased from the Straw Bale Web Store

OUR RETURN POLICY Items purchased at “the internet’s only authorized source for Andrew Morrison’s straw bale resources” are entitled to “Andrew Morrison ’s 12-month 100% satisfaction guarantee”. If, for any reason within the first 12 months, you aren’t 100% satisfied with your purchase you can return it to us for a refund of your purchased price. In order to make sure your return is handled properly please read the following:

In order to receive a full refund of your purchase price (less shipping & handling charges), please make sure to follow the directions below:

1) First of all, you must have purchased the item from the Straw Bale Webstore. This may sound crazy, but people can purchase one of Andrew Morrison’s straw bale resources from some other person or company selling his stuff. We are the ONLY AUTHORIZED PLACE ON THE WEB FOR ANDREW MORRISONS STRAW BALE RESOURCES… PERIOD! If you don’t buy it from us, don’t come to us asking for a refund!

2) You must receive a return authorization number BEFORE RETURNING your product. This is extremely important!

3) You must return the products to the address specified in your return authorization. DO NOT SEND YOUR PRODUCT BACK TO STRAW BALE INNOVATIONS, LLC OFFICES UNLESS SPECIFICALLY DIRECTED TO DO SO IN THE RMA YOU RECEIVE! Also, please do not return your products to the shipping address that your product was originally shipped from – we use many different vendors for fulfillment and they are not responsible for items returned to them directly and doing so may impact your refund request.

4) The returned package must include ALL PARTS of the ordered product, including but not limited to, all forms and bonus materials and original packaging if applicable.

To receive a return authorization: Please fill out the form below. Please provide as much detail as possible regarding your original order: name, order id, product, and date if available. As soon as we have processed your request you will receive an email with instructions where to send the return.

Please return all products in like new condition with original packaging if applicable. Once we receive your complete returned package, we will process your refund for the purchase price, less shipping and handling charges. Your refund payment will be in the same manner of your original payment, i.e. if you paid by credit card, your refund will only be credited to the same credit card used for the purchase.

Failure to comply with the above procedures may result in a restocking fee of 10% of the product purchase price.

PROBLEMS RECEIVING OUR EMAILS?

If you aren’t receiving Andrew Morrison’s “7 Essential Steps to Straw Bale Success” via e-mail or ny of our other free e-mail resources, please do the following:

a. Check your ’spam’ folder- mark messages from Andrew Morrison info@strawbale.com

b. Refer to the whitelisting procedures below:

How To White List Emails

To make sure you don’t ever miss a single issue of our Straw Bale Lessons, please follow the instructions according to your type of email account.

YAHOO

To ensure your email alerts are delivered to your Yahoo inbox (not the Bulk Mail or Junk Mail folder), you can instruct Yahoo to filter it to your inbox. Here’s how:

1. Open your Yahoo mailbox
2. Click Mail Options
3. Click filters
4. Next, click add filter
5. In the top row, labeled From Header: make sure contains is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter the address info@strawbale.com
7. At the bottom, where it says Move the message to: select Inbox from the pull-down menu.
8. Click the Add Filter button again.

HOTMAIL

If you are using Hotmail, you can ensure that your email alerts are delivered to your Inbox by adding our “From” address to your Safe List. Here’s how:

1. Click the Options tab
2. Select Safe List (under heading Mail Handling)
3. In the space provided, enter the address info@strawbale.com
4. Click add
5. When you see the address you entered in the Safe List box click OK

AMERICA ONLINE (AOL)

If you are using AOL, you can ensure that your email alerts are delivered to your inbox by setting your Mail Controls. Here’s how:

1. Go to Mail Controls
2. Select the screen name we’re sending your email to
3. Click Customize mail Controls for this screen name

For AOL version 8.0: Select allow email from all AOL members, email address and domains.
1. Click next until the save button shows up at the bottom
2. Click save

I signed up but never received any e-mail

If you have never received any of our e-mails and you signed up for our course, you may have mis-entered your email or have not clicked the link in the confirmation
e-mail.

You Must Click The Link In The Confirmation E-Mail
To Get Our E-Mails .

Re-subscribing will normally solve this problem.

PROBLEMS VIEWING OUR SITE?

If you find that you are seeing major errors in the display of this site, such as text spilling out of the columns and/or overlapping that prevents you from reading content, be advised of the following: This site is best viewed with Firefox 1.x (or later) or Internet Explorer 6 (or later) in Windows XP. If you use Max OS X, you may wish to use Safari instead of IE or Firefox. Windows 2000 users may experience graphical bugs. If you are using older browsers (IE 5, Mozilla, Netscape) or Operating Systems (Windows ME/98/98SE/95, Mac OS 9.x), or certain other third-party (or less commonly used) browsers such as Opera or iRider, you may also experience limited functionality or visual errors. The best solution will be to upgrade your browser or operating system as there are numerous conflicts between new and old operating systems and browsers. Additionally, some features do not work in older operating systems or browsers.

Go to: http://www.microsoft.com for
the newest version of Internet Explorer;

Go to: http://www.getfirefox.com for
the newest version of Firefox.